On Sunday, I gave a talk at WordCamp Orange County on how creating a positive user experience makes your WordPress product better. The name of the talk is a hat tip to the “Ladies and gentlemen, the back side of water!” joke from the Jungle Cruise at Disneyland. That’s because it was on a recent trip to Disneyland that I realized the reason I keep going back to Disneyland (and as you can see from that picture, I started young) was because the user experience was so amazing.
So I identified five basic principles of user experience (plus a bonus one, so technically six) that Disneyland excels at. I wanted to share how product developers can take those lessons and create some of the same magic and customer loyalty. (Also, it gave me a chance to look through pictures from the 70’s and 80’s.)
I know most people post slides after a WordCamp, but I’m always bummed when I look at them because without context, it’s hard to make sense out of them. If you want to watch the talk, it’ll eventually be posted with the rest of the WCOC videos. (While you’re waiting, check out some of the other speakers. I can’t wait to watch Andrea Middleton’s talk!) In the meantime, here are the highlights: